I know how much tensed you are if hackers have been compromised your free yahoo account. Many important documents, files, pictures are there. The most important thing is, you have registered in many websites using that account. No doubt, hackers will compromise those accounts as well if you are late to recover it. After compromising an account hacker resets the current password so that the owner of the account cannot login at least during his next few operations. Then he changes few important information such as zip code, alternate email address and security questions so that the owner cannot reset his password by using Yahoo Password Helper. After doing all these basic tasks he goes to inbox and searches with keywords like “account information”, “username”, “password”, “credit card”, “master card”, “paypal”, “love”, “sex” etc.
Anyway, you have already wasted your time on internet looking for hopeless tricks to recover old password. Don’t worry, I will not waste your time anymore. Here are the tricks to get back your account. Go to https://edit.yahoo.com/forgotroot (Or, click the ‘I can’t access my account’ link from yahoo login screen) then follow the steps:
Step1
Step 2
Step3
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Step4
Step5 (ACTUAL TRICK)
You are thinking that the steps described here are not new, probably you already have tried this. And you got that in the last step, the security question is asked not yours, that are hacker’s one. It might seem to you as the hackers already have changed the security questions and answers, you have nothing to do here. Another thing you might have noticed that the security questions are same as you set but yahoo are not taking your answer as correct one. This is because the hackers have set new answers of your questions. Well, perhaps you have also tried with your alternate email address but you failed because the hackers have changed the alternate address too.
Seems, no way to get back the account. But there’s a way, very simple. Look at the image of Step5, specially look at the red rectangle area. See there is a link, “This is not my question”. Clicking on that link, yahoo will show you the old initial question(s) that you set for your security. No matter how many times hackers have changed your security questions and answers, you still get your question sets. This is a new feature yahoo implemented recently to give the original owner chance to get back the account. By the way, changing the security questions are not straight forward like Gmail. As far as I know there are three ways to do that.
- Sending a change request email to my-login-request@yahoo-inc.com
- Submit your questions through a form
- Just after finishing the password retrieval process, it gives an option to change security questions.
I tried with the first option it returned back me a message saying that “Thank you for contacting Yahoo! Customer Care. Unfortunately an agent cannot respond to your question until it is submitted through a form on our Help pages.”
Then I submitted through their form but didn’t get any reply yet.
The 3rd option works. I can add new security questions-answers through this process but the problem is I cannot remove or change my initial questions.
However, it seems a great feature to remember old initial security questions for the account owner but what about for the hackers? Imagine, what happens when someone knows the answers to your secret questions. Actually your account has been compromised using your secret questions-answers. May be the hacker is your ex-bf or ex-gf who knows your favorite foods, father’s birth location, what is your first phone number, where did you born etc. Let’s say, you have been hacked and you recovered your account using that cool feature and now if you want to change them to be more secure, the hacker can always select “This is not my question” and go back to the previous question.
So, the old questions should be expired after a certain period, shouldn’t it? I believe there is a way to change old security questions but I’m quite sure there is no quick way right now.
Why don’t you blog regularly on some hacking tips?
Great tips!!!
@Sohel: Yes, I will. Keep in touch.
@Azad: Thanks, for your comment.
Good writing. We learn from your blog. Wanna learn more. So keep writing…
hi
it was useful thanks !
but did u find a way to remove old questions ? i have same problem.
i change the questions then the hacker get it back using ” this is not my question” … it is so bad .
pls let me know if u found a way .
see ya
@Sara: Yes, there is a way to remove the old security questions and answers. Follow the steps carefully described in this page:
http://help.yahoo.com/l/us/yahoo/mail/original/account/account-02.html
Please note that accurate information is essential in this form. Also do not keep any required field blank. If you mistakenly keep a required filed blank and submit the form it will prompt to correct the errors. But just the resubmit will not work. If so happens, close the browser and come back to the page again and submit it with all correct required information. You should see a confirmation message after successful submission.
If your given data (each & every) matches with their database, you will get a feedback from yahoo through mail (Alternate email address or the address you provided while querying). Note that, if the given data doesn’t match, they may not reply you back. In their feedback they will tell you how to change the security questions but not how to delete/modify old (primary) security Q&A. After getting this feedback, reply the mail describing your problems again and request them to delete your all the security Q&A. After few days (in my case it was 2 days) they will delete your all security Q&A and will notify you. Finally you will get an option to set new security Q&A. As far as I know, this is the only option to remove old/primary security question and answer. Hope this will help.
like the site
Some people were asking me why Yahoo does not allow to remove the original Security Questions by users. I asked the similar question to yahoo, they replied me as follows:
Hello Monirul,
Thank you for writing to Yahoo! Account Services.
Before I go into addressing your concern, I’d like to first apologize
for the delay in my responding to your inquiry. We are committed to
answering your questions as quickly and accurately as possible. However,
we are currently receiving unusually high volumes which caused the
delayed response.
I understand you are inquiring as to why the original Security Questions
cannot be removed by users.
Please know that this feature is in place so that we can be sure that we
verify and assist the account holder directly to prevent any
unwanted/unauthorized changes.
Yahoo! account privacy and security is an important part of Yahoo! that
we take very seriously.
Please understand we adhere to these guidelines in order to protect the
privacy and security of not only this Yahoo! ID, but also those of our
entire Yahoo! Network.
For information about our Account Verification policies and why they are
important please visit:
http://help.yahoo.com/l/us/yahoo/edit/account_verification/
We apologize for the concern and inconvenience this situation has
caused.
Please let us know if there is anything else we can do to assist you.
Your patience is deeply appreciated.
Thank you again for writing to Yahoo! Account Services.
Regards,
Rachelle
Yahoo! Customer Care
Your sentiments were also echoed here. Yahoo sucks for real!
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Hello,
I think I need to reset my security questions,but the link you mentioned is re-directing me to this : http://help.yahoo.com/l/us/yahoo/mail/index.html?pir=jUOw5gxibUlODCZdnUi1bsewRbVbIBbHEyWltmHZ6yjMkADyotnI.uFqiFoeJPIgWvMcUijWPtcx4Er_MP.74ijYHK8ob1ECSKw9SF_u1rL61ih3dHkIOqPrgXiKRNyewgs3rRV7LozmAxHncLJp9CpmFJd2Sk5Y
So here is my problem :
I logged into my messenger yahoo, and someone from my list (a “friend”) just asked me some questions (later I remembered there were my security questions) saying he does a poll and if I can just help him, and after I told him the answer , he asked me if I can turn on my WebCam, and not knowing his account was stolen, thinking it was my friend, I turned the camera on, and in that moment he stoled my password!(*or at least when I got a sign of it). And after that I just had to log in from another computer to be able to reset my password , because from the first computer I used whenever I reseted it, he was entering again (I don’t know how ). And now I’m trying to use again my first computer but I have to know what he did in order to protect it. And the weird thing is that he also hacked someother friends yahoo account from my mess list. (he was in the same time on some other friend account, addressing me some ugly words). And know I just found out from you that he can enter my e-mail wheneever he wants:(
So any suggestion??
@Victor: Looks like yahoo have removed the page. Well I guess, you can still access your mail account by reseting the password through the secret q&a just like hacker does. If you can do so, I mean if you can login to your account, please go to this page http://help.yahoo.com/l/us/yahoo/acct/info/sqachange.html immediately and fill up the form to request yahoo to update your security questions. And then check your mail account regularly, at least next 24 hours. Yahoo will reply back and if you are lucky enough, you will get back your account. Best wishes for you.
Hey Monirul… Salam…..
I cant find the link “This is not my question” as u have shown in the imgae 5..
Please help.. Wat should i do……
@Mehtab:
Well, yahoo has changed some mechanism in recent days. In the Verify Your Identity (Step 4), if you select “I can’t access any of the above”, yahoo does not give you option to reset your security questions (step 5) now. Instead it shows a message like “We’re sorry you can’t use your alternate contact info” and gives a date to return and reset your password by answering the secret question you chose for your account. The date is usually 24 hours later on your attempt.
If you come back 24 hours later you should see the option “This is not my question” in the secret question screen.
thnx for the reply… hope it helps me out…
Hey…My sister’s yahoo account is hacked. Can anybody help her to recover???
She tried to deactivate the account but don’t know ,the account was temporarily deleted or permanetly. Because I myself found ,after some days some one was online through that same id …..Now we are not sure He has created another id by the same name or it is same which we tried to delete. When I tried to chat with the person, who hacked the id…he himself accepted that he has hacked that id. He has deleted the Security Question as well and also changed the Alternate e-mail address and also other personal info .We are in trouble ,he is using very abusing words which are intolerable. Moreover he has also created a facebook account by my name and added my known persons in the friend list. I came to know when he sent me the message on FB, I was really shocked what the person is trying to do???? Please help us and reply soon…..TIA
When we tried to access ‘I can’t access my account’ on Yahoo. Security Questions are not appearing so we can’t even try ‘This is not my Question’.
I need to hack a yahoo account of someone who is posting terrible information about me. It is urgent. Please hekp me
this is not working in my ID becoz this is not my security question is not coming…….
when i select “i cant access any of above” it redirects me to a messege saying “Please return on 04 October 2011, after 11:32 PM, when you will be able to reset your password by answering the secret question you chose for your account. Why must I wait?”
i tried all of this but it redirects me to
Please return on November 25, 2011, after 13:58 GMT, when you will be able to reset your password by answering the secret question you chose for your account. Why must I wait?
what should i do???
Sory, i can’t find ur’s STEP 5. Could u help me plzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Hi,
I tried to follow the steps which you suggested but in step 5, it asks the security question which I set but when i provide the answer for the security question, its not accepting it.
Its really very important for me to either delete or get the acccess for my yahoo account.These hackers are made my life miserable.Please help me.
Now I know only my yahoo user ID and date of birth.they have changed all other info.
I just can’t explain the problems whatever happening with this in my life here.
Please consider dis with high priority and help me out.
Hello,
I was hacked on Jan 2011…and the hacker hacked 3 of my yahoo emails which one of them was my alternate email. so i cant even log into my alternate email to recover my main yahoo id. I have tried everything. Followed the ways to hack it back, what yahoo said i did. But nothing worked and im really sick of going around and around. why cant yahoo have a good way to recover ur hacked account.
I AM ABSOLUTELY FED UP WITH YAHOO!!!!!!!! They are horrible!!!!! Every account I’ve had with them as been hacked and people are getting viruses like crazy from my account! The hacker changed my security questions and I don’t remember the answers to my original questions because I closed the account 4 years ago!!! Yahoo sucks and their customer service sucks. If someone has hacked an account they should be able to see the messages being sent out. If they think they are spam they should be able to CLOSE THE ACCOUNT!!!! I don’t know what else to do! If anyone has any suggestions please let me know. Thank you!
My security question option has been disabled by the hacker and changed the alternate email address too can can one help me how to retrieve my Yahoo ID